English for Excellent Customer Experience
In the hospitality industry, you know how important customer experience is to your business.
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Your need your employees to give your customers the best experience. Your employees have to speak a very high level of English and be able to avoid linguistic or cultural misunderstandings.
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This training programme combines English language coaching with customer experience training.
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This training can be done in person or online.
Programme content (which will be adapted according to your needs and your existing training programmes):
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Main skills for excellence/next level customer care
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Anticipating customer behaviour
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Managing expectations
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Creating the right and memorable first impression
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Dealing with complaints and difficult customers
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Understanding and listening to your customers
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Effective and efficient problem solving
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Managing online reviews effectively
Call us to discuss your needs